5.2. Guidelines for Support Requests

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Thorough and consistent reporting makes it easier for Co-op Support to respond to your requests.

Submitting Images to Support

When submitting images to Co-op Support please follow the guidelines below:

  • Save as a .jpg or .png. The best file formats in which to save screenshots are .png and .jpg. These files are easily accessed by Sitka Support and are unlikely to contain viruses.

  • Do not submit .doc or .docx unless absolutely necessary. Files saved as .doc or.docx require additional software to open them and have a higher potential for carrying viruses.

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