9.8. Refund

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Sometimes paid bills need to be voided, such as when lost and paid items are returned. A negative balance may be created once such bills are voided. To close such bills, staff may refund the balance amount or add a bill entry.

  1. To refund, select the bill on the Bills screen. Click Actions for Selected TransactionsRefund.


  2. Read the instructions and confirm.

  3. Select payment type and click Apply Payment.

  4. Refund can be converted to patron credit by selecting Patron Credit as payment type.


Refunds are reflected in the Cash Report.

Non-cash payment can not be refunded.

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